Terms & Conditions

Wellorithm, a Miami-based company, has established comprehensive Terms and Conditions that govern users' access to its website, mobile apps, and products. These terms constitute a binding legal agreement between users and Wellorithm, outlining the user's responsibilities, the company's obligations, and the legal protections afforded to both parties. The document emphasizes the importance of reading carefully before engaging with the platform, as it contains critical provisions, including arbitration agreements, privacy policies, and limitations of liability.

Acceptance and Modifications of Terms

By using the Wellorithm Site or Products, users agree to abide by these Terms, which are effective immediately upon access. The company reserves the right to amend the Terms periodically, with any amendments taking effect upon posting. Continued use after modifications signifies acceptance. Users are advised to review these terms regularly, as failure to comply may result in the termination of services.

Additional Terms and Privacy

Certain services or products may be subject to additional rules or policies, which are incorporated into the main Terms. Wellorithm's Privacy Policy details how user data is collected, stored, and shared, emphasizing transparency and compliance with privacy laws.

Service Availability and Eligibility

The services are available only within the United States, in all 50 states plus D.C., and are intended solely for U.S. residents. Users must be at least 18 years old to access the platform or purchase products. Minors require parental consent, with guardians agreeing to these Terms on their behalf.

Relationship with the Company and Medical Disclaimer

Wellorithm acts as a facilitator, connecting users with licensed healthcare professionals through its Professional Entities. The company itself does not diagnose, treat, or practice medicine. Its role is limited to providing information and facilitating access to telehealth services. All medical decisions, diagnoses, and treatments are conducted solely by licensed providers. The platform explicitly states that its content is for informational purposes only and does not establish a provider-patient relationship or replace professional medical advice.

Consent to Telehealth

Users must consent to telehealth treatment, which involves remote assessment and care via technology. A Telehealth Consent form is incorporated into the Terms, underscoring the nature and potential risks of remote healthcare.

Use of Content and Intellectual Property

All content on the site, including graphics, software, videos, and text, is protected by intellectual property laws. Users are granted a limited, non-commercial license to access and use content for personal purposes. Unauthorized copying, modification, or distribution is prohibited. Users also consent to electronic communication from Wellorithm, which is legally sufficient for notices and disclosures.

Program Membership and Payment Terms

The Wellorithm weight loss program begins when users complete an intake form and pay the initial fee. The program includes consultations, prescriptions for weight-loss medications (such as semaglutide or tirzepatide), and a monthly shipment of compounded medication. The service operates on a cash basis; insurance is not accepted. Membership fees are billed every 28 days, and payments are non-refundable once processed. Users can cancel at any time via email, but costs for the current cycle are not refunded once made. Reinstatement is possible by contacting the support team.

Discontinuation and Product Orders

Wellorithm reserves the right to modify or discontinue the program or products at its discretion, with 30 days' notice. Product availability cannot be guaranteed; prices are in USD and exclude shipping and taxes. The company may limit quantities and is not liable for damages resulting from discontinued products.

Weight Loss Guarantee

A key feature is the weight loss guarantee: if a user does not lose at least 10% of their baseline weight after 16 weeks of medication adherence, they may be eligible for a refund of up to four months of fees. To qualify, users must be new, complete an intake report, follow prescribed medication doses for 16 weeks, and not have been on other weight-loss medications in the prior year. Verification options include a doctor's attestation or a self-recorded video showing weight on a calibrated scale with recitation of a code. The verification process involves review and approval, with refunds processed within 30 days of verification, provided the refund is limited to paid fees.

Data Security and Accuracy

Users are responsible for maintaining the security of their accounts and notifying Wellorithm of any breaches. They warrant that all personal data provided is accurate, current, and truthful. Users agree to prevent unauthorized access and keep their payment information updated.

Prohibited Conduct

Users agree not to engage in harmful, fraudulent, or illegal activities, such as harassment, impersonation, uploading malicious software, or attempting unauthorized access. The platform reserves the right to refuse service, remove content, or terminate accounts for violations.

Third-Party Links and Data Retention

The Site may contain links to external sites, but Wellorithm does not endorse or guarantee content on those sites. Users access linked sites at their own risk. Data collected may be retained as long as necessary or legally required, with privacy policies guiding data handling.

Indemnification and Warranties

Users agree to indemnify Wellorithm against claims or damages arising from violations of the Terms or misuse of the platform. The company disclaims warranties, emphasizing that it does not provide medical treatment or diagnoses. All content and services are offered "as is," without guarantees of accuracy or fitness for a particular purpose.

Liability Limitations

Wellorithm limits its liability to a maximum of $50 or the amount paid in the past six months—whichever is greater—and disclaims liability for consequential damages. This limits users' legal recourse and emphasizes individual responsibility.

Arbitration and Class Action Waiver

A critical component is the arbitration clause: disputes must be resolved through binding individual arbitration, not in court or as part of a class action. Users must send notice of disputes and can initiate arbitration through JAMS in New York. They may opt out within 30 days. The arbitration agreement waives rights to a jury trial and class actions, emphasizing individual dispute resolution and limiting legal proceedings.

Miscellaneous Provisions

The Terms include standard legal provisions such as severability, governing law (New York), and assignment rights. If any part of the Terms is invalid, the rest remains enforceable. Disputes are primarily governed by New York law, and remedies are limited to those specified.

Summary

Wellorithm's Terms and Conditions establish a structured framework for users engaging with its telehealth weight-loss services and products. They clarify that the platform functions as a facilitator, not a medical provider, and emphasize individual arbitration as a means to resolve disputes rather than resorting to court litigation. Payments are billed recurrently, with clear cancellation policies and a unique weight-loss guarantee involving verification procedures. Users are bound by legal provisions that limit Wellorithm's liability and restrict class action lawsuits, ensuring a streamlined dispute resolution process. Overall, the Terms aim to strike a balance between user rights, legal protections, and company interests within U.S. law, emphasizing the importance of individual responsibility and compliance with applicable laws.